What is the Aware Neighbors program?
The Aware Neighbors program is a community initiative that provides free video doorbells or floodlight cameras to residents in eligible areas to improve neighborhood security.
Who is eligible to participate in the program?
The program is open to residents of single-family homes within the boundaries of eligible areas. Multi-family units like apartments, duplexs, and accessory dwelling units are not eligible.
What is the purpose of the program?
The goal is to enhance safety by empowering residents with security devices, promoting collaboration, and encouraging community engagement.
How can I participate in the program?
You can participate by visiting the Aware Neighbors website and verifying your address by filling out the form shown on the home page. If you are eligible, you’ll receive a form to select your security device.
Is there a cost to join the Aware Neighbors program?
No, the devices and yard signs are provided for free to eligible residents.
How do I register for the program?
Visit the registration portal on the Aware Neighbors website, fill out the form, and confirm your eligibility. You will receive a confirmation email once registered.
What information do I need to provide during registration?
You will need to provide your name, email, phone number, and address.
What should I do if I’m unsure whether my address is eligible?
Use the address verification form on the main webpage of Aware Neighbors, or contact us at info@awareneighbors.com for assistance.
What if I missed the registration deadline?
Please let us know by emailing info@awareneighbors.com.
What devices are available through the program?
The program offers Ring Doorbell, Google Nest Doorbell, Blink Video Doorbell, Ring Floodlight Cam Plus, Google Nest Cam with Floodlight, and Blink Floodlight Camera.
How do I choose the right device for my needs?
Visit ‘Available Products’ on our website, which provides detailed information about each device’s features, power options, and ideal use cases.
Can I get more than one device?
No, only one device per household is allowed.
Are the devices battery-powered or wired?
Some devices offer both options, while others are only wired. Check the product details when selecting your device.
Will the devices work during a power outage?
Battery-powered devices will continue to function during a power outage, while wired devices will not.
Who is responsible for installing the device?
Residents are responsible for installing their devices. Aware Neighbors does not provide installation services and will not recommend any third-party installers. All installation resources are provided through our guides and videos.
How do I install my device?
Each device comes with a specific set of instructions. You can also refer to the website of the product you’ve chosen to learn more about the installation steps.
What should I do if I have trouble installing the device?
Refer to the manufacturer’s support links that come with the device. If the problem persists, contact the device manufacturer directly.
Can I hire a professional to install my device?
Residents may hire a professional installer at their own expense if they prefer, but the Aware Neighbors program does not recommend or coordinate with installers.
Do I need a strong Wi-Fi connection to use the device?
Yes, a reliable Wi-Fi connection is required for the device to function properly. Ensure that your Wi-Fi signal is strong at the installation location.
Will Aware Neighbors have access to my device footage?
No, Aware Neighbors does not have access to your footage. All data is stored and managed by the device manufacturer, and you control how it is shared.
Am I required to share footage with law enforcement?
No, sharing footage with law enforcement is entirely optional. However, we encourage residents to consider this feature to enhance community safety.
How do I share footage with law enforcement if I choose to?
Refer to our guide on how to share footage with law enforcement, available on the Aware Neighbors website. It provides step-by-step instructions for each supported device.
Are my recordings secure?
Yes, all recordings are encrypted and securely stored by the device manufacturer. Make sure to set strong passwords and enable two-factor authentication for added security.
Can I turn off video recording when I want privacy?
Yes, you can easily disable video recording through the device’s app settings.
Do I need to pay for a subscription to use the device?
No, a subscription is not required for basic features. However, optional subscription plans are available for advanced features like cloud storage and smart alerts.
What are the subscription plans for each device?
Ring and Blink: $3/month or $30/year (Basic); $10/month or $100/year (Plus)
Google Nest: $6/month or $60/year (Nest Aware Basic); $12/month or $120/year (Nest Aware Plus)
How do I sign up for a subscription plan?
Subscription plans can be managed directly through the device’s app or the manufacturer’s website.
Can I cancel my subscription plan at any time?
Yes, subscriptions can be canceled at any time. You will retain access to paid features until the end of your billing cycle.
What features are included with the subscription plans?
Subscription plans typically include cloud storage, extended video history, smart alerts, and more. Refer to each manufacturer’s website for detailed plan information.
How can I provide feedback on my experience?
You can provide feedback through the Post-Installation Feedback Form sent after you receive your device or by using the General Feedback Form on our website.
What will happen with my feedback?
Feedback is reviewed weekly to identify trends and areas for improvement. Insights are used to refine the program and enhance the overall experience.
Where can I get help if I have a problem with my device?
Check the troubleshooting section on our website or contact the device’s customer support for assistance. You can also reach out to info@awareneighbors.com for general support.
How can I get in touch with the Aware Neighbors team?
For general inquiries, email info@awareneighbors.com. For device-specific support, please contact the device manufacturer directly.
Who is responsible for the installation and setup of the devices?
Residents are responsible for installing their devices. Aware Neighbors does not manage installation but provides guides and support resources.
What happens if my device is broken, damaged, or defective?
Aware Neighbors will coordinate with the product company to get a replacement. Please report issues to info@awareneighbors.com.
Is there a return policy for the devices?
No, there is a no-return policy. However, we will replace defective devices.
Can I change the device after I’ve made my choice?
If the device you initially chose was not ordered and sent to you, yes, you can change your device selection.
What is the expected lifespan of the devices?
The expected lifespan varies by device but typically ranges from 3-6 years.
What happens if I move out of my home after receiving the device?
If you move, the device remains with the property. Please inform the new resident about the device’s setup and functionality.
Can new residents join the program after the initial rollout?
Yes, new residents can participate as long as their address has not already redeemed a device. They are encouraged to email info@awareneighbors.com if they need assistance or do not have the program brochure/doorhanger.
How do new residents apply for a device?
New residents should follow the same registration process outlined on the Aware Neighbors website so long as the previous resident hasn’t redeemed the device for the intended property address. They can verify their eligibility, choose a device, and submit their application.
What if I move into a home that already has a device installed?
If the previous resident has installed a device, it should remain at the property. You can take over its usage by following the setup instructions provided by the manufacturer.
Will there be future opportunities to participate if I miss this rollout?
Future rollouts will depend on the success of the initial phase and feedback from the community. Stay tuned to the Aware Neighbors website for updates in the future.
How can I stay informed about the program’s progress and new developments?
Regular updates will be shared via email, the Aware Neighbors website, and Facebook. Be sure to subscribe to our mailing list to receive the latest news.
What if I have additional questions that aren’t covered here?
For any further questions, please feel free to contact us at info@awareneighbors.com. We are here to help!